SocioPing

Legal

Refunds and cancellations

Last updated 30 September 2026

Short version: cancel 72 hours or more before the event and you get all your money back. Closer to the day, pass your ticket to a friend instead. If we cancel or move the event, you get a full refund.

If you cancel

  • 72 hours or more before the event starts: full refund. Email support@socioping.com from the address on your account and include the ticket ID.
  • Less than 72 hours before: no refund, but you can pass your ticket to a friend (see the Terms).
  • Squad orders are refunded as a whole order. We can't refund one ticket out of a Squad.
  • If you don't show up, there's no refund.
  • If you're removed for breaking the rules, there's no refund.

If we cancel or change the event

  • We cancel: you get a full refund automatically. You don't need to ask.
  • We change the date or venue: if the new plan doesn't work for you, email us before the event and you get a full refund.
  • Something outside our control, like a government order, extreme weather or a problem at the venue: we'll try to move the event. If we can't, or you can't make the new date, you get a full refund.

Payment problems

  • Paid but didn't get a ticket? This can happen if the event sold out while you were paying. We refund you in full automatically.
  • Charged twice? We refund the extra payment in full automatically.
  • If money left your account and you still have no ticket or refund after 7 working days, email us with your payment ID or UPI reference and we'll sort it out.

How refunds work

  • Refunds go back to the account or card you paid with, through Razorpay.
  • We start approved refunds within 2 working days. Banks usually show them within 5 to 7 working days after that.
  • We refund the full ticket price and don't keep a fee.
  • Please talk to us before raising a chargeback with your bank. It's usually faster.

Free events and first access

There's nothing to refund. If you RSVP'd and can't make it, cancel from your account page so we can give your spot to someone else. First-access signups can be removed the same way.

How you get your ticket

There's nothing to ship. Your ticket shows in your account as soon as your payment goes through, and we email you a confirmation straight away. If it hasn't arrived within 30 minutes, check your spam folder, then email support@socioping.com.